The Service Delivery section of ISD provides desktop, voice, data, wireless
and video conferencing services for all state agencies. Service Delivery staff
processes requests for these services, as well as handles problems passed on
from the ISD Help Desk. In addition, they will help you analyze available
technologies, tell you which ones are on state contract and set up meetings with
contract vendors. Service Delivery’s goal is to deliver services in a fast and
professional manner, and to be your advocate for implementing technology in your
agency.
|
Desktop Services
|
Unit
of Measure
|
Current Rates
|
|
Support for personal computers, laptops, tablet
pc’s and monitors to include Microsoft Windows, Microsoft Office,
software drivers, printer drivers, installation of new hardware and
software, repair of personal computers including parts, recommendations
for replacement if needed and networking connectivity issues.
|
Desktop (per
month)
|
$20.00
|
|
PC
Installation
|
Hour
|
$97.00
|
|
Installation of software on desktop PC
|
Hour
|
$97.00
|
|
Install. of associated equipment
|
Hour
|
$97.00
|
|
Desktop configuration of Email
|
Hour
|
$97.00
|
|
Repair of PC and software
|
Hour
|
$97.00
|
|
Installation of software on laptop
|
Hour
|
$97.00
|
|
Voice
Services: Campus Only
|
|
|
|
Dial
Tone
|
Line
(per month)
|
$17.50
|
|
Phantom Dial Tone
|
Line
(per month)
|
$10.50
|
|
Meridian Voice Mail
|
Mailbox (per month)
|
$5.00
|
|
Set
Rental:
|
|
|
|
Single Line (M8009)
|
Set
(per month)
|
$1.30
|
|
Multi-line:
|
|
|
|
8 button
|
Set
(per month)
|
$5.10
|
|
8 button hands free
|
Set
(per month)
|
$6.48
|
|
8 button/display
|
Set
(per month)
|
$7.59
|
|
8 button HF/display
|
Set
(per month)
|
$8.67
|
|
16 button
|
Set
(per month)
|
$9.65
|
|
16 button/display
|
Set
(per month)
|
$11.20
|
|
20 button add on module
|
Add-on (per month)
|
$2.60
|
|
M3904
|
Set
(per month)
|
$12.00
|
|
Technician
|
Hour
|
$97.00
|
|
Voice
Services: Statewide (includes Campus)
|
|
|
|
Long
Distance
|
|
|
|
Dedicated (Intra and Inter state)
|
Minute
|
$0.040
|
|
Switched (Intra and Inter state)
|
Minute
|
$0.055
|
|
Toll-Free (800) Service
|
Minute
|
$0.045
|
|
Calling Card
|
|
|
|
Intra/Interstate
|
Minute
|
$0.135
|
|
International
|
Minute
|
$1.25
|
|
Directory Assistance
|
Call
|
$1.25
|
|
Conference Calling
|
|
|
|
1FB –
Regular Business Line
|
|
|
|
Basic (includes hunting,
CWT, CFD, 3WC, CLID)
|
Line
(per month)
|
$42.00
|
|
Voice Mail (on 1FB)
|
Mail
Box (per month)
|
$6.50
|
|
Installation
|
Line
|
$10.00
|
|
DID
(Direct-Inward-Dial)
|
|
|
|
Analog
|
Line
(per month)
|
$48.00
|
|
DS0 (carried on T1)
|
Line/Channel (per month)
|
$40.00
|
|
Installation
|
Line
|
$10.00
|
|
DOD
(Outdials) and Combos
|
|
|
|
Analog
|
Line
(per month)
|
$38.00
|
|
DS0 (carried on T1)
|
Line/Channel (per month)
|
$30.00
|
|
Installation
|
Line
|
$10.00
|
|
CENTREX/ESSX
|
|
|
|
Station/Extension
|
Station (per month)
|
$8.00
|
|
NARS
|
Trunk
(per month)
|
$13.00
|
|
Installation
|
Station/NARS
|
$10.00
|
|
Local
Facilities
|
|
|
|
T1
|
T1
pipe (per month)
|
$135.00
|
|
DS3
|
DS3
pipe (per month)
|
$1,135.00
|
|
PRI (23B)
|
PRI
pipe (per month)
|
$540.00
|
|
PRI (47B)
|
PRI
pipe (per month)
|
$1,070.00
|
|
Installation
|
T1,
DS3 or PRI
|
$50.00
|
|
OPS
(Off Premise Station)
|
|
|
|
Metro
Analog (includes dial tone)
|
Line
|
$50.00
|
|
Statewide Analog (includes dial tone)
|
Line
|
$205.00
|
|
Statewide T1
|
T1
pipe
|
$510.00 + $10.00/station
|
|
Installation
|
Line/Pipe
|
$50.00
|
|
Tie
Line
|
|
|
|
Metro Analog (includes dial tone)
|
Line
|
$45.00
|
|
Metro T1
|
T1
pipe
|
$250.00 + $10.00/station
|
|
Statewide Analog (includes dial tone)
|
Line
|
$205.00
|
|
Statewide T1
|
T1
pipe
|
$510.00 + $10.00/station
|
|
Installation
|
Line/Pipe
|
$50.00
|
|
Unified Messaging
|
|
|
|
Call Pilot
(Voice mail in your email box)
|
Mailbox (per month)
|
$9.50
|
|
Video
Conferencing Services
|
|
|
|
Port
Leased Network Time
|
Hour
|
$50.00
|
|
Installation
|
|
$100.00
|
|
Room
Rental
|
|
|
|
Member
|
Hour
|
$25.00
|
|
Non-member
|
Hour
|
$37.50
|
|
Private
|
Hour
|
$75.00
|
|
Bridging
|
|
|
|
Member
|
Hour/Per Port
|
$5.00
|
|
Non-Member
|
Hour/Per Port
|
$25.00
|
|
Off
Network Charges
|
|
|
|
US
|
Minute
|
$0.03
|
|
Outside US
|
Minute
|
$0.30
|
|
Wireless Services
|
|
|
|
Blackberry Enterprise Service
|
|
Call for pricing
(Various plans)
|
|
Treo
Goodlink Service
|
|
Call for pricing
(Various plans)
|
|
Cingular phones, PDAs and air cards
|
|
On
Contract
|
|
SouthernLinc radios, phones
|
|
On
Contract
|
|
Fax Services
|
|
|
|
Basic
Service
(1 to 500 sent/received faxes)
|
Line
(per month)
|
$30.00
|
|
Additional Faxes
(each additional 1500 faxes)
|
Line (per month)
|
$30.00
|
|
Installation of
Fax lines/service
|
Line
|
$100.00
(onetime fee)
|
Setup Fee
(install Fax Server Client software on PC) |
Hour |
$75.00
(waived if customer installs software provided by ISD) |
| Customer Training |
|
Free |